EXPERTISE OF MORE THAN 25 YEARS

With more than 2 decades experience (more than 25 years) in this industry our main objective in sustaining the business is to assist our valued clients in collecting Commercial, Consumer and Retail bad debts nationwide.

WHAT WE DO?

Debt Outlook

Aware of this scenario, we at Ctic Corporation Sdn Bhd establish to offer our debt recovery services, where we have designed a debt collection program which are set up as an extension on your credit department.

Call Centre Environment

In House Tele-collection can increase recovery efficiency and profits by maintaining contact with your customer base.  Tele-collection also can help to identify marginal accounts before they become delinquent and target these accounts for aggressive recovery action.

Field Recovery Team

Throughout our experience, debtors who give many excuses over the phone, offer little resistance when confronted personally.This approach will come to effect after the above action is not workable.

OUR

MISSION

We put our customers first and strive to secure their loyalty through top quality service we value our employee and seek to help them achieve their fullest potential we embrace professionalism and seek excellence in everything we do.

OUR

PHILOSOPHY

Our employees are our asset. Ctic Corporation SDN BHD believes that we grow along with the employee.The more we earned the more benefit employee will get.

OUR

APPROACH

Our collector treat all our clients,debtors and their own peers with honesty and respect.This is the “heart” of our company’s core values.

OUR

FEES

Regardless what profiling of our clients every each of them will get an equal treatment. Quality and result oriented is always our number one practice.

KEY FEATURES

Since CTIC Corporation Sdn Bhd started their early operations, the management always believes in technology – good and reliable system will always produce good results to our clients. The management then has their own team in doing on-going research and had come out with the solution – DEBTOR MANAGEMENT SYSTEM software. Currently, we have engaged OM Technologies as our software consultant that already produce Annecto DMS and proven to be one of the most reliable collection system in the country.

CALL CENTER

Building good customer relationships has been very challenging to us. A detailed assessment of call center effectiveness and efficiency was performed and CTIC recommended operation and IT improvements to reduce cost per call by 25%. A highly structured transition methodology that included thorough planning, program management, agent training and technology implementation was adopted. This initiative promised the client an additional 30% cost savings and an improvement in service levels by over 25% in the first 2 years.